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Terms of Service

Last updated: May 2026

1. Acceptance of Terms

By accessing or using the otomoAI platform (available at otomoai.com.my and app.otomoai.com.my), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use the service.

These terms constitute a binding agreement between you (or the business you represent) and otomoAI. If you are accepting on behalf of a business, you confirm you have the authority to bind that business.

2. Service Description

otomoAI is a Software-as-a-Service (SaaS) platform providing AI-powered workflow automation tools for Malaysian small and medium-sized enterprises (SMEs). Features include, but are not limited to:

  • AI lead capture from WhatsApp, Facebook, and email
  • Appointment scheduling and calendar management
  • CRM, automated follow-ups, and customer communications
  • Invoicing, quotations, and document automation
  • Payroll processing and HR administration
  • Business analytics and reporting dashboards

We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable prior notice.

3. Acceptable Use

You agree to use otomoAI only for lawful business purposes. You must not:

  • Use the platform for personal (non-commercial) purposes in a manner inconsistent with a business subscription.
  • Reverse engineer, decompile, or disassemble any part of the platform or its underlying software.
  • Attempt to gain unauthorised access to any system, data, or account.
  • Use the service to transmit spam, malware, or any harmful content.
  • Resell or sub-license access to the platform without prior written consent from otomoAI.
  • Overload or disrupt the infrastructure through automated scraping, denial-of-service attacks, or abuse of API rate limits.
  • Use the service in violation of any applicable Malaysian or international law or regulation.

We reserve the right to suspend or terminate accounts that violate these terms without prior notice.

4. Account Responsibilities

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at enquiry@otomoai.com.my if you suspect unauthorised access. otomoAI is not liable for losses arising from your failure to safeguard your credentials.

5. Payment Terms

Subscription fees are charged in Malaysian Ringgit (MYR) and processed via Billplz, our authorised payment gateway. By subscribing, you authorise otomoAI to charge the applicable fees to your chosen payment method on the billing cycle you select (monthly or annual).

  • All prices are inclusive of applicable taxes unless stated otherwise.
  • Subscriptions renew automatically unless cancelled before the renewal date.
  • You may cancel at any time; access continues until the end of the paid period.
  • Refunds are assessed on a case-by-case basis — contact us within 7 days of billing if you have a dispute.

6. Intellectual Property

All software, designs, content, and branding on the otomoAI platform are the intellectual property of otomoAI or its licensors. These terms do not grant you any ownership rights. You retain full ownership of the data you upload or generate through the platform.

You grant otomoAI a limited, non-exclusive licence to process your data solely to deliver the service as described in these terms and our Privacy Policy.

7. Limitation of Liability

To the maximum extent permitted by Malaysian law, otomoAI and its team members shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including lost revenue, lost data, or business interruption — arising from your use of or inability to use the service, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claim arising from these terms shall not exceed the total fees you paid to otomoAI in the three months preceding the claim.

8. Disclaimers

The service is provided on an "as is" and "as available" basis. We make no warranty that the service will be uninterrupted, error-free, or free from viruses or other harmful components. AI-generated outputs are provided for informational purposes and should be reviewed by a qualified professional before acting on them.

9. Governing Law & Dispute Resolution

These Terms of Service are governed by the laws of Malaysia. Any disputes arising from or in connection with these terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

10. Changes to These Terms

We may revise these terms periodically. When we make material changes, we will provide at least 14 days notice via email or an in-app banner before the changes take effect. Your continued use of the platform after the effective date constitutes acceptance of the revised terms.

11. Contact

For questions about these terms, please contact us:

otomoAI
Malaysia
Email: enquiry@otomoai.com.my