Cookie Policy
Last updated July 08, 2026
This Cookie Policy explains how Otomo Automation Solutions ('Company', 'we', 'us', and 'our') uses cookies and similar technologies to recognise you when you visit our website at otomoai.com.my ('Website'). It explains what these technologies are and why we use them, as well as your rights to control our use of them.
In some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner (in this case, Otomo Automation Solutions) are called 'first-party cookies'. Cookies set by parties other than the website owner are called 'third-party cookies'. Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g. analytics). The parties that set these third-party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.
Why do we use cookies?
We use first- and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as 'essential' or 'strictly necessary' cookies. Other cookies enable us to understand how our Website is used so that we can improve it. We do not use cookies for advertising or to build advertising profiles.
How can I control cookies?
You have the right to decide whether to accept or reject cookies. Essential cookies cannot be rejected as they are strictly necessary to provide you with the Website.
The analytics cookies described below are currently set when you visit our Website. You can control or reject these at any time through your web browser settings, or by using the opt-out tools listed further below — for example, the Google Analytics Opt-out Browser Add-on. If you choose to reject cookies, you may still use our Website, though your access to some functionality may be restricted.
Cookies we use
The specific first- and third-party cookies served through our Website and the purposes they perform are described below.
Strictly necessary cookies
Our Website may set a small number of strictly necessary cookies required for security and basic operation. These do not track you across websites and cannot be switched off.
Analytics and customisation cookies
These cookies collect information that is used either in aggregate form to help us understand how our Website is being used, or to help us improve our Website for you. We use Google Analytics 4 and PostHog for this purpose.
- Name
- _ga
- Purpose
- Registers a unique ID that is used to generate statistical data on how you use the Website.
- Provider
- otomoai.com.my
- Service
- Google Analytics 4
- Type
- HTTP cookie
- Expires in
- 2 years
- Name
- _ga_G-3V2MQ6ML9X
- Purpose
- Used by Google Analytics to persist session state.
- Provider
- otomoai.com.my
- Service
- Google Analytics 4
- Type
- HTTP cookie
- Expires in
- 2 years
- Name
- ph_[project_key]_posthog
- Purpose
- Product-analytics identifier used to understand how visitors interact with the Website, for example which pages are viewed.
- Provider
- otomoai.com.my
- Service
- PostHog
- Type
- HTTP cookie / local storage
- Expires in
- 1 year
Cookies on our chatbot inbox
Our chatbot inbox (chatbot.otomoai.com.my) uses only strictly necessary cookies required to keep you signed in and to operate the service securely. It does not use analytics, advertising, or other tracking cookies.
How can I control cookies on my browser?
As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser's help menu for more information. The following is information about how to manage cookies on the most popular browsers:
What about other tracking technologies, like web beacons?
Cookies are not the only way to recognise or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called 'tracking pixels' or 'clear gifs'). These are tiny graphics files that contain a unique identifier that enables us to recognise when someone has visited our Website or opened an email that we have sent them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to understand whether you have come to the website from an online advertisement, to improve site performance, and to measure the success of email marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.
Do you serve targeted advertising?
No. We do not serve targeted or interest-based advertising, and we do not permit third parties to place advertising cookies on our Website.
How often will you update this Cookie Policy?
We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
The date at the top of this Cookie Policy indicates when it was last updated.
Where can I get further information?
If you have any questions about our use of cookies or other technologies, please email us at enquiry@otomoai.com.my or by post at:
OTOMO AUTOMATION SOLUTIONS
Registration No. 202603116083 (LA0089033-T)
No. 37 Jalan Kekwa PJU 6A, Taman Mas Utama,
47400 Petaling Jaya, Selangor, Malaysia
Phone: (+60) 011-1938 8801
For more on how we handle your personal information, see our Privacy Policy.